Ironclad backup CAD for uninterrupted dispatching

Ensure continuous service 
at a fraction of the cost

CAD-LITE, developed in partnership with Snohomish County 911, is tailored to the exact standards of first responders. This cloud-hosted solution offers scalable, secure, and localized computer-aided dispatch capabilities, accessible from any location without the need for software installation.

Cloud Operations

Cloud-based backup solution built for 100% uptime

CAD-LITE effectively supports 911 operations during primary system outages, ensuring continuity and reliability. Its deployment replaces slow and error-prone manual operations, providing a robust backup system for emergency dispatch centers. As a cloud based application, it maintains critical uptime with AWS.

Uninterrupted Service

Continue operating during planned or unplanned events

In the event of a disruption in operations at your emergency call center, CAD-LITE ensures seamless call-taking procedures and uninterrupted emergency responses.
Planned Downtime

Continue services while the primary CAD is upgraded or patched.

Emergency Evacuations

Continue services while relocating to backup centers.

Use Cases

Versatile for any dispatch operation

CAD-LITE is suited for both primary and secondary dispatch operations.
Primary Use

Ideal for smaller call centers, such as 911 services or ambulance dispatching, ensuring efficient management of everyday operations.

Secondary Use (Backup)

Perfect as a backup during primary system outages or overloads during emergencies, as demonstrated with Snohomish County 911's successful implementation.

Case Study

Trusted by the largest 911 centers in Washington State

Snohomish County 911 and Valley Com 911 used CAD-LITE to successfully execute a live 911 call re-routing drill. With this partnership and backup system, these centers can now maintain uptime during planned or unplanned downtimes.

Featured In

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Snohomish County residents have faith that 911 will 
be available whenever needed, without fail. To meet that expectation, we continuously evaluate risks 
our ECC may encounter, and plan in advance to prepare and maintain services.

Kurt Mills / Executive Director, SNO911

Seamless backup with
full functionality

Dispatch Services
Call for Service Logging
Geo-Validate Locations
Identify Jurisdictions and Beats
Provide Assignment Recommendations
Designate Incident Types and Priorities
Assign and Track Units
Integrate with RapidSOS

Ease of Use

Designed for efficiency and minimal training

Over 200 CLI commands streamline dispatch operations, simplifying each step.
Real-time, lossless data delivery ensures uninterrupted operations, crucial for emergency response.
Unique ability to share calls with other 911 centers, enhancing collaboration during peak times.
Customizable UI for role-specific views using a JSON-based template system, ensuring each dispatcher has the tools they need.
County location and POI overlays enhance situational awareness, crucial during emergencies.
Visual alerts and customized color schemes for critical information delivery, improving response times and decision-making.

Implementation

Seamless, scalable, and cost-effective

CAD-LITE’s serverless architecture ensures zero-cost operations when idle and instant scalability when needed. This setup was crucial in supporting Snohomish County 911 during frequent primary system outages.
Serverless Stack
AWS API Gateway
Lambda
Aurora On-Demand Serverless MySQL
S3 Static Website
Publish/Subscribe Framework
Solace framework for verified data delivery, ensuring all dispatchers receive accurate, real-time updates.
Advanced Web UI
Complex data table views for efficient operations, tailored to the needs of busy 911 centers.
Cloud Hosting
Securely hosted on AWS GovCloud, ensuring compliance with government standards.

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